Refund Policy of BlueHearth
Last updated: January 1, 2023
Thank you for choosing to order from BlueHearth. If you are not entirely satisfied with your purchase, we're here to help. Our refund policy explains how and when you can return items purchased from our website, bluehearth.sbs, or our physical location at 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom. Please read the following carefully to ensure you fully understand our policy and procedures.
Cancellation
If you've made an error in your order or changed your mind, you can cancel your order within 2 hours of placing it. To cancel, please call us immediately at +44 20 7946 0958. If your order has not yet been prepared, we will issue a full refund to your original payment method in £.
Returns
Given the perishable nature of our products, we typically do not accept returns. However, if you receive an incorrect or defective item, please contact us within 2 hours of receipt with your order number and a description of the issue. We will promptly assess the situation and, if applicable, provide you with a refund or replacement.
Refunds
Refunds are considered on a case-by-case basis. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7 working days. If after 7 working days you have not received your refund, please contact us at +44 20 7946 0958.
Non-Refundable Items
Certain sale items or gift cards are not eligible for refunds. Additionally, any products purchased during a promotional event are considered final sales and, therefore, are not eligible for a refund.
Exchanges
We only replace items if they are incorrect or damaged upon delivery. If you need to exchange, send us an email or call us. Once your exchange request is accepted, we will send out a replacement product.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, the same refund and exchange policies apply as above.
Questions
If you have any questions concerning our return and refund policies, please contact us at +44 20 7946 0958.